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real estate and realtor promotion
 
 
 

Our Billing & Refund Policy


BILLING POLICY
Our services are billed as follows. One time setup charges are billed with our reciept of payment before any work is begun. For on-going services, we can bill you either monthly or quarterly. Billing is always "in advance". For example, if you were to begin order our services on June 1st and receive your one-time setup charges by June 15th, we will set up your promotion and/or blogging services by the end of June. This initial one-time charge will include the first month of your services so you will owe us nothing for the month of July. This will give you a chance to examine our work and assure yourself that we are prepared to offer the services you have ordered. We will issue your first monthly or quarterly invoice on July 1st and, assuming you have agreed that our services are as promised, we will expect receipt of your payment of that invoice covering services in the month of August(or August, September and October if you selected our quarterly invoicing option) by the end of July.

CANCELLATION & REFUND POLICY
Cancellations of services for on-going services must be made at least seven (7) business days days prior to the end of the current service period and must be made either by e-mail to cancellations@berstan.com or by phone to our office phone number 585.385.6775. Requests received later than seven (7) business days prior to the end of the current service period will be treated as cancellations during a service period and be handled as indicated below.

Cancellation of service during a service period must be made either by e-mail to cancellations@berstan.com or by phone to our office phone number 585.385.6775. Refunds will be issued for any unused portion of the pre-paid service minus a $10 cancellation of service fee.

All refunds will be made by check and will be issued within seven (7) business days of the request for cancellation of service.

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BerStan Web Creations realtor & small business website promotion and hosting
Fairport, New York 14450-4227
Office Phone   585-385-6775
info@berstan.com
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